What happens next?
Thank you for your order of an Energy Performance Certificate.
What happens next?
We manually reply to every order, therefore, if you fail to receive an email from us within 48 hours (it's normally much quicker), you should contact us to check we received your order form.
When you receive an email from us, you know that we have passed the information provided to our EPC supplier and that they are making initial enquiries to gain access using the details provided.
Now that you have made an order, you are protected from any penalty and you can continue to let your property without fear.
When the EPC is complete, they will send it to us by email and we will promptly forward the EPC by email to you.
The EPCs shall be produced according to the following Service Levels:
The company we use aim to provide the following service and timescale when reasonably possible.
- The Supplier to make first contact attempt with the homeowner within 4 hours of receipt of instruction;
- The Supplier to contact the homeowner 8 times within 4 working days to book a site visit appointment;
- The Supplier to notify the Client if appointment has not been confirmed after 4 working days;
- The Supplier to secure an appointment date within 5 Working Days of receipt of the instruction except where prevented by the homeowner;
- The Supplier will deliver the RRN to the Client by 17:00 on the working day following the site visit appointment.
As we are the suppliers client, we will pass on any notifications to you as promptly as possible.
Thank you for your custom